Welcome at our Support

Mosmatic Support

Get direct and individual Mosmatic Support from Ceiling Booms to Swivels. You can reach our support team by phone or by email. We are happy to assist.

Or is your question already answered below? Check our Frequently Asked Questions.

Technical documentation

You cannot find the technical documentation of your Mosmatic product anymore? Our purchased products always include a technical documentation. If you need a copy of one, don’t hesitate to contact us or your Mosmatic dealer. We are happy to assist.

FAQ

Who can purchase from Mosmatic?
What are the requirements to buy directly from Mosmatic?
Where can I buy Mosmatic products?
Where can I find the prices of the products?
Can I replace the seals of a rotary union?
Do the ball bearings in the rotary unions need any greasing?
Is there any maintenance interval for the rotary unions?
Complaints – What do I have to do?
Which products are excluded from return?
Who can purchase from Mosmatic?

We exclusively sell to manufacturers and retail distributors – only B2B operations.

What are the requirements to buy directly from Mosmatic?

You are a manufacturer or a retail distributor and are not working within the territory of an existing dealer.

Where can I buy Mosmatic products?

We have business associates in more than 50 countries. Contact us at swivels@mosmatic.com and we will send you the details of your nearest dealer.

Where can I find the prices of the products?

You will get all prices from the Mosmatic dealer or on request via  swivels@mosmatic.com.

Can I replace the seals of a rotary union?

Yes. We offer seal kits and the tools if needed. Get in touch with your Mosmatic dealer or contact us directly via swivels@mosmatic.com.

Do the ball bearings in the rotary unions need any greasing?

No. Mosmatic uses exclusively self-lubricating bearings.

Is there any maintenance interval for the rotary unions?

In principle, no. It depends on the intensity of use.

Complaints – What do I have to do?

Describe your complaint via phone or via email – swivels@mosmatic.com. We will get in touch within 24 hours.

Which products are excluded from return?

Custom-made products, special offer products, goods that cannot be found in our catalogue.

Contact Mosmatic for Support and Service

Before calling please have your invoice number and customer number.  You can also contact our Mosmatic support online. We will forward your request.

Flag of the United States

America

Mosmatic Corporation
8313-196th Ave, P.O.Box 400
Bristol, Wisconsin USA
Phone 1-800-788-9880
Fax 262-857-2421
swivels@mosmatic.com

Flag of Canada

Canada

Mosmatic Canada Inc.
6201 rue Marivaux
Saint-Léonard, QC H1P 3H6, CANADA
Phone +1 (844) 384 1602
Office +1 (438) 384 1602
canada@mosmatic.com

Flag of Europe

Europe

Mosmatic AG
Oberhelfenschwilerstr. 6
9126 Necker, SWITZERLAND
Phone +41 (0)71 375 64 64
Fax +41 (0)71 375 64 60
sales@mosmatic.com

Flag of Australia

Asia-Pacific

Mosmatic Australasia Pty Ltd.
2/71 Richland Avenue
Coopers Plains QLD 4108, AUSTRALIA
Phone +61 (0)7 3161 5314
Fax +61 (0)7 3161 5414
australia@mosmatic.com

Any Questions?

We are happy to assist!

Menu